1. Payments
Q: What payment methods do you accept?
A: We accept all major credit cards, including Visa, Mastercard, and American Express. You can also pay using PayPal. For more details, please refer to our Payment Policy.
2. Orders & Processing
Q: How long does it take to process my order?
A: Our standard processing time is 2–3 business days in regular seasons. During peak holiday seasons, processing may take longer.
3. Shipping & Delivery
Q: How much does shipping cost?
A: Shipping fees depend on your location:
- £6.99 for orders shipped within the United Kingdom.
- £14.99 for orders shipped to the rest of the world.
For full details, please refer to our Shipping Policy.
Q: How can I track my order?
A: Once your order is shipped, we will send a tracking code via email. If you do not receive a tracking email, please check your spam folder or contact us at [email protected] or through our social media channels for assistance.
Q: How long will it take to receive my order?
A: Shipping times depend on your location:
| Location | Estimated Delivery Time |
|---|---|
| United States | 14–28 business days |
| Europe & United Kingdom | 8–12 business days |
| Asia & Africa | 14–28 business days |
For full details, please check our Shipping Policy.
4. Returns & Refunds
Q: What is your Return Policy?
A: If you are not satisfied with your purchase, you may return it following the guidelines in our Return Policy.
Q: How do I request a refund?
A: Refunds are processed based on our Return Policy. If you have any concerns, please contact us at [email protected] for assistance.
5. Privacy & Security
Q: What is your Privacy Policy?
A: We respect your privacy and protect your data. Please refer to our Privacy Policy for full details.