Refund Policy

At chiclandltd.uk, we are committed to your satisfaction. We stand behind the quality of our products and guarantee our craftsmanship 100%. Below, you’ll find details on how refunds work.

What We Guarantee

We will provide a refund or replacement in the following cases:

  • Defective or Faulty Products: If your product arrives with defects or manufacturing errors, we will replace it free of charge.
  • Incorrect Items: If you receive a product that does not match your order (wrong size, design, or color), we will replace it at no extra cost.

What We Don’t Accept

We generally do not accept returns or refunds in the following cases:

  • Incorrect Selection: If you selected the wrong size, design, or color when ordering.
  • Used or Damaged Items: We cannot accept returns of washed, worn, or damaged products.

Refund Process

If your refund request is approved:

  • Processing Time: Refunds will be issued within 3-5 business days after we receive your return.
  • Refund Method: Refunds are credited to your original payment method.

How to Request a Refund

  1. Contact Us: Email [email protected] with your order details, issue description, and photos (if applicable).
  2. Customer Service Review: Our team will assess your request and may ask for more details.
  3. Return Address (if approved): If eligible, we will provide a return address for you to send back the item.
  4. Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.

Late or Missing Refunds

If you haven’t received your refund after the expected timeframe:

  • Check your bank or credit card statement for processing delays.
  • If the refund still hasn’t arrived, contact us at [email protected].

Sale Items

Refunds are not available for sale or clearance items.

Gifts

If you received an item as a gift and need to return it, we will issue a gift credit for the return value.

For any further questions, reach out to our customer support team:

Contact Information

Company Name: CHIC LAND LTD

Company Number: 15944057

Brand Name: CHICLAND

Address: 133 Creek Rd, London SE8 3BU, UK

Email: [email protected]

Phone: +447700183769

Business Hours: Open 24 hours

Facebook: Chicland

Pinterest: Chicland