Return Policy

We understand that sometimes purchases don’t work out as planned. Below is our return policy for unwanted, faulty, or incorrect items purchased from chiclandltd.uk.

Your Right to Cancel

Under the Consumer Contracts Regulations 2014, you have the right to cancel your purchase and return the product within 14 days of receipt, without needing to provide a reason. This 14-day period begins the day after you receive your order.

How to Make a Return

1. Notify Us

  • Contact our customer service team within 14 days of receiving your order at [email protected].
  • Include your order number and the reason for your return (optional).

2. Get Return Authorization

  • Once we review your request, we will send a confirmation email with return instructions.
  • If applicable, we will provide a pre-paid return shipping label (for defective or incorrect items).

3. Prepare Your Return

  • Carefully pack the item(s) in original packaging with all tags attached.
  • Include the following inside the package:
    • Return authorization form (sent in the confirmation email)
    • Proof of purchase (e.g., order confirmation email)
  • Attach the return shipping label (if provided) to the outside of the package.

4. Ship the Package

  • Send your return to the address specified in your confirmation email:
    133 Creek Rd, London SE8 3BU, UK

Return Costs

  • Change of Mind: You are responsible for return shipping costs.
  • Defective or Incorrect Items: We will cover the return shipping costs.

Return and Refund Conditions

Change of Mind

  • Items must be unused, unworn, and undamaged, with original packaging intact.
  • Must be returned within 14 days of receipt for a full refund (excluding original shipping costs).

Faulty or Damaged Items

  • Report damage within 48 hours of delivery with clear photos as evidence.
  • We will offer a replacement, repair, or full refund, including return shipping costs.

Incorrect Item Received

  • Contact us immediately upon receiving the incorrect item.
  • We will arrange a return and send the correct product free of charge.
  • We will cover return shipping costs for incorrect items.

Item Not Received

  • Contact us within a reasonable timeframe to initiate an investigation.
  • If the item is lost, we will offer a full refund or replacement (including shipping costs).

Important Information

  • Unauthorized returns or items that are used, worn, damaged, or missing packaging may not be accepted.
  • We recommend using a trackable shipping service for returns.
  • Refunds will be issued to your original payment method within 10 business days of receiving your return.
  • This policy is subject to change. Please refer to this page for the latest updates.

Need Help?

Check our FAQ page or contact customer service:

Contact Information

Company Name: CHIC LAND LTD

Company Number: 15944057

Brand Name: CHICLAND

Address: 133 Creek Rd, London SE8 3BU, UK

Email: [email protected]

Phone: +447700183769

Business Hours: Open 24 hours

Facebook: Chicland

Pinterest: Chicland